Website updates
Request text, image, menu, service, link, or business information updates for your website.
SUPPORT
How can we help?
Search common questions, review support topics, or contact WebDock Websites for help with your website, hosting, billing, updates, or launch.
COMMON TOPICS
Common support topics
Billing and plans
Get help with plan questions, monthly billing, build fees, payment timing, or service changes.
Domains and DNS
Review included domain purchase or connection, DNS records, registrar access, and launch-related domain steps.
Hosting and SSL
Ask about secure hosting, SSL/HTTPS setup, website care, and launch checks.
Contact forms
Get help with inquiry forms, form routing, required fields, and form-related website issues.
Payment links
Review payment link or payment portal options for simple customer checkout flows.
SEO setup
Ask about page titles, metadata, local SEO structure, search indexing, and on-page basics.
Launch support
Get help with final launch steps, domain setup, SSL checks, and publishing timing.
Technical issues
Report broken pages, display issues, form problems, browser issues, or other website concerns.
FAQ
Frequently asked questions
No matching support topics found.
How do I request a website update?
Send the requested change through the contact form or email [email protected]. Include the page that needs to be updated, the exact text or image changes, and any deadline. Larger changes may require a separate quote depending on the plan and scope.
How long do website updates take?
Small updates are typically handled as soon as reasonably possible during normal business hours. Timing depends on the selected plan, request complexity, client response time, and current workload.
Can WebDock Websites build a new website for my business?
Yes. WebDock Websites builds custom websites for small businesses, restaurants, local shops, service providers, and professional firms. The best starting point is to schedule an initial consultation so the project scope, timeline, and plan fit can be reviewed.
Can WebDock Websites host an existing website?
Existing-site hosting or migration may be available depending on the website platform, files, domain setup, and technical requirements. Contact support with details about the current website before assuming it can be moved.
Do I need to buy my own domain?
No. If you already own a domain, WebDock Websites can connect it for you while you keep ownership and control. If you do not already own a domain, WebDock Websites may register one standard available domain as part of your website setup at no additional charge. Premium, unavailable, restricted, or unusually expensive domains are not included.
What if the domain I want is taken or premium-priced?
Domain availability is not guaranteed. If your preferred domain is taken, premium-priced, restricted, or otherwise unsuitable, WebDock Websites can help identify a reasonable alternative. The included domain setup does not create a refund, discount, or credit if the preferred domain cannot be registered.
Can you help connect my domain?
Yes. WebDock Websites handles domain purchase or connection, DNS records, SSL setup, and launch checks as part of the website setup process. DNS changes can take time to update across the internet.
What is SSL/HTTPS?
SSL/HTTPS helps secure the connection between a visitor’s browser and the website. WebDock Websites includes SSL/HTTPS setup as part of the website launch and hosting process when supported by the hosting configuration.
Can you add payment links or a payment portal?
Yes, payment links or payment portal integration may be available depending on the selected plan and payment provider. WebDock Websites may use providers such as Square or Stripe when appropriate, but clients are responsible for their own payment processor accounts and related fees.
Can you guarantee Google rankings?
No. WebDock Websites can help with search-ready page structure, metadata, indexing guidance, and on-page SEO setup, but search rankings depend on many factors outside our control.
How do I report a website problem?
Email [email protected] or call (954) 352-0045. Include the website URL, what happened, the device/browser used, and screenshots if available.
What happens to my domain if I cancel service?
If WebDock Websites registered a standard available domain for your business, WebDock Websites will reasonably assist with transferring it to you or your chosen registrar after cancellation, subject to registrar rules, identity verification, account standing, transfer eligibility, timing restrictions, and third-party registrar fees. WebDock Websites does not charge a separate domain-release fee.
What happens to my website if I cancel service?
WebDock Websites provides a managed website service. Unless otherwise agreed in writing, you receive the right to use the website while subscribed to an active plan. WebDock Websites retains ownership of the underlying design system, codebase, templates, hosting configuration, and platform infrastructure. If service ends, hosting and support may stop. Website export or migration help is not included unless separately agreed in writing.
How do I cancel service?
Cancellation requests should be sent to [email protected]. Include the business name, website URL, and requested cancellation timing so the account, domain, and managed website service can be reviewed.
STILL NEED HELP?
Contact support
If the FAQ does not answer your question, contact WebDock Websites and include as much detail as possible so the issue can be reviewed quickly.
Email: [email protected]
Phone: (954) 352-0045
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